Get in Touch With Us
This page explains how to reach the editorial team at Top Online Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino operator, a state regulator or a support service. Reading the second part first will save you time: we are an independent research and comparison publisher, not a casino, so we cannot access your account, release a payout or settle a dispute.
Where to send your message
Email is the only channel we run, and it reaches the people who actually write and check the pages on healthydietadvisor.com. Write to [email protected] and put the subject in plain words — "bonus terms wrong on X page", "broken link", "press enquiry" — so it lands with the right person.
A few details make a reply far more useful:
- The page you were reading, and the section or claim in question.
- The casino brand involved, if any, and the state you were playing from.
- The date you saw the offer or term, since promotions change without notice.
- A screenshot or the operator's own terms link, where you have one.
We aim to answer within two business days. Corrections that affect a factual claim jump the queue. We do not ask for account numbers, passwords, card details or copies of ID, and you should never send them to us — or to anyone claiming to be us.
What we can help with, and what we can't
| We can help with | You need the operator or a regulator |
|---|---|
| Explaining how a wagering requirement, bonus cap or expiry date works | Applying a bonus to your account or restoring an expired one |
| Correcting an out-of-date offer, rating or term on our pages | Changing the terms of a promotion |
| Pointing you to the right complaints route for a stalled withdrawal | Releasing a withdrawal or overturning a KYC decision |
| General questions about state licensing and availability | Confirming whether your specific account is eligible in your state |
| Feedback on our research approach or page structure | Account closure, self-exclusion enrollment or deposit limits |
If you have a live dispute with a casino, start with the operator's own complaints procedure in writing, keep the ticket reference, and allow the response window stated in their terms. If it remains unresolved and the operator is licensed by a state gaming regulator, that regulator's consumer complaint process is the next step. We are happy to explain how that sequence normally runs — we cannot act on your behalf within it.
How we choose and rank the casinos we cover
People often contact us to ask how a brand ended up on a list, so it is worth setting out plainly. Our rankings and editorial ratings are decided by our own review process. Some links on this site are commercial and the publisher may earn a commission if you open an account through them. That relationship does not buy a position, a rating or a favorable write-up, and it does not remove a drawback from a review.
Our ratings are editorial scores from our research, not aggregated customer reviews and not tested outcomes. We do not deposit, play or withdraw. Where an operator advertises a payout speed or a bonus value, we report it as the operator's claim and date it — our last full fact check of the comparison pages was Sep 25, 2026.
The criteria we weigh are consistent across brands: the honesty of bonus terms, wagering multiples and maximum bonus bets, cashout caps, minimum deposits and minimum withdrawals, stated withdrawal times and limits, the spread of games, licensing and state availability, payment options for US players, the quality of customer support, and the responsible gambling tools on offer.
Questions we get about specific brands
Three of the most frequent subject lines involve the brands at the top of our list. Here is the short version, so you may not need to email at all.
- Raging Bull (editorial rating 10.0) — the most-asked-about entry, largely because of the headline 410% up to $10,000 + 50 Free Spins. The size of that figure is exactly why readers write in. A percentage match of that scale is tied to a deposit you have to fund yourself, and the practical value depends on the wagering multiple, the maximum bet allowed while a bonus is live, the expiry window and any cap on what you can cash out from bonus play. Read those four numbers in the operator's terms before you deposit. The limitation worth flagging: very large match percentages usually come with correspondingly heavy playthrough, and free spins are typically restricted to named slots with their own winnings cap.
- Magician Bet (editorial rating 9.8) — gets fewer complaint-style emails and more "is this really no wagering?" questions. Its 101% No Wagering offer is structurally different from a standard match: with no playthrough attached, what you win is not locked behind a turnover target. That is genuinely reader-friendly. The trade-off is that no-wagering bonuses are normally smaller in headline terms and often carry a lower maximum bonus amount, minimum deposit conditions and game restrictions instead. Smaller ceiling, simpler math.
- Slots of Vegas (editorial rating 9.8) — queries here are usually about the game restriction. The 375% Bonus + 50 Free Spins on Cash Chaser names the eligible title, which means the spins are not interchangeable across the library, and winnings from them are commonly capped and subject to playthrough. It earns its place for the clarity of that naming, which many operators avoid. The limitation is the flip side: if you do not enjoy that specific slot, the spins portion is worth little to you.
Other brands we cover, including Uptown Aces, Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM, appear in our comparison pages with their own terms. Note the range of currencies and formats — BetUS advertises a 200% up to $4,000 new-player offer in dollars, Zumba Cards a 250% deposit bonus up to 250 SC in sweepstakes coins, and Bets.FM a 225% deposit bonus up to 1 BTC plus 225 free spins in cryptocurrency. Those are three different products with three different sets of rules, and confusing them is the single most common mistake in the messages we receive.
Money questions we answer most often
Contacting us costs nothing and we never charge for a reply or for inclusion in a list. The costs that matter are the ones attached to playing, and readers ask about them constantly. In general terms, for US players:
- Minimum deposits set the floor for qualifying for a match bonus. Depositing less than the stated minimum usually means no bonus at all, with no way to apply it retroactively.
- Debit cards are the most widely accepted method at US-facing sites and generally post instantly. Card issuers sometimes decline gambling transactions regardless of the site.
- Credit cards may be blocked by the issuer, and where accepted can be treated as a cash advance with its own fee and interest from day one. Check with your bank, not the casino.
- ACH and bank transfers are common for larger amounts and for payouts, and typically take several business days rather than minutes.
- E-wallets are often the quickest route out. PayPal availability is not universal and depends on the operator and your state — verify it on the cashier page before you deposit, since many sites will not pay out to a method you did not deposit with.
- Cryptocurrency appears at some sites, including brands advertising bitcoin-denominated bonuses. Network fees and exchange-rate movement both apply.
Fees, minimum withdrawal amounts, daily or monthly withdrawal limits and processing windows are set by each operator and change. Treat any advertised payout speed as a claim until your own first withdrawal clears. Most delays we hear about are not refusals — they are KYC and identity verification, or a source-of-funds check on a larger balance. Uploading clear documents early, before you have a payout waiting, removes the most common cause of a stalled cashout.
What you'll find across the rest of the site
If you came here because you could not find something, it may already exist elsewhere on healthydietadvisor.com. Our game coverage is broken out by category rather than by brand: slot machines including progressive jackpots, with explanations of RTP, volatility and random number generators; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier; and mobile casino apps and browser play. Alongside the casino side, several of the operators we cover also run sportsbooks, poker rooms, racebooks or sweepstakes-style social casinos. Those sit under different rules — sports betting and casino gaming are licensed separately in most states, and a sweepstakes model using coins rather than dollars is a different legal structure again, with its own redemption terms. We flag which product a bonus applies to, because a sportsbook offer rarely converts to casino play. Readers looking at offshore-style comparison points may also want our guide to casinos operating outside GamStop in the UK, though note that page covers a different market and different rules.
Eligibility, licensing and who this site is for
Top Online Casinos is written for adults aged 21 and over in the United States. We do not accept messages from, or write for, anyone under the legal age.
Online casino gambling in the US is regulated state by state, not by a single national licence. A handful of states license and regulate online casino play directly; many do not, and in those states the legal position differs from the one you might assume from a site simply accepting your sign-up. Accepting US customers is not the same thing as being authorized to serve them in your state. Sweepstakes and social casino models operate under a separate framework again and are restricted or excluded in certain states. Before depositing anywhere, confirm the operator's licensing status and whether your state is listed in its own terms — and if you are unsure, check your state gaming regulator's public list of licensed operators.
Nothing on this site is legal or financial advice, and we never describe any casino as completely safe or guarantee a withdrawal or a win. Gambling is entertainment that costs money; it is not income and not a way out of financial difficulty.
If your message is about gambling harm
Say so in the subject line and we will reply with support information rather than casino content. If the issue is urgent, do not wait on our inbox. The National Problem Gambling Helpline operates 24/7 on 1-800-522-4700 by call or text, and confidential chat is available through the National Council on Problem Gambling. Most licensed operators provide self-exclusion, deposit limits, loss limits and session reminders inside account settings, and several states run their own statewide self-exclusion registers. Third-party gambling blocking software can restrict access across your devices independently of any single site. We will point you toward these; we cannot enroll you in them.
Before you write
Most questions fall into one of three buckets, and the fastest route differs for each:
- A term or number on our site looks wrong — email us with the page and the detail. This is the feedback we act on quickest.
- A payout, bonus or account decision has gone against you — go to the operator's complaints procedure first, in writing, then to the relevant state regulator if it stalls. Ask us if you want the sequence explained.
- You want to understand a mechanic before committing money — the guides on this site cover wagering, caps and payment timings in detail, and cost nothing to read.
Editorial enquiries, corrections and partnership introductions all reach the same address. We read everything, we reply to a person rather than an auto-responder, and we would rather hear that we got something wrong than leave it standing. Thanks for reading — and for taking the time to check.